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Homeowner support

Our selection of useful how-to video guides will help you with a range of situations you may encounter in your new home.

Home demonstration and how to video guides

If you've just moved into your new Orbit home or you simply need a refresher, then our videos and resources are here to help you.

From home demonstration videos and homeowner guides, to how-to videos and manuals, we have everything you need to know once you've moved into your new Orbit home.

Understanding your boiler, radiators and thermostats

3 minutes
Get to grips with your new boiler and understand how to operate it efficiently plus learn more about getting the most out of your radiators and thermostats.

How to bleed your radiators

1 minute
Here is the easiest way to bleed your radiators.

Servicing your boiler

20 seconds
What you need to know about servicing your boiler.

How to adjust your radiator valves

36 seconds
This is the correct way to adjust your radiator valves.

Understanding your thermostat controls

26 seconds
Follow this guide to understand how to use your thermostat controls.

How to repressurise your boiler system

54 seconds
Need help repressurising your boiler system? Watch this to find out what you can do.

Homeowner Manual Part 1

Our Homeowner Manual Part 1 provides you with a handy A-Z guide of information if you're looking to buy a new home.

Homeowner Manual Part 2

Our Homeowner Manual Part 2 provides you with all the important information you need to know about your new home, some advice on how to maintain your home and useful tips on energy conservation.

Contact our team

If you can’t find the information you need or require any further assistance, then please contact the regional Customer Care team for your area, who will be happy to help you.

We aim to respond to all email enquiries within 2-5 working days, however some more complex queries could take longer, as we may need to liaise with our colleagues in different departments. If this is the case, we will let you know of an expected timescale for a response.


Mon - Fri, 8.30am - 5pm

0800 145 6818


Mon - Fri, 8.30am - 5pm

0800 145 6838


Mon - Fri, 8.30am - 5pm

0800 145 6828

In case of emergency

If you have an urgent issue in your home, please contact our support team on one of the Customer Care numbers above.

For emergencies that happen outside of our normal service hours or on Bank Holidays, then please contact our support partner After Build.

To understand what an emergency is defined as, visit our Customer Care page here.


Mon - Fri 8.30am-5pm

Orbit Homes Customer Care

0800 145 6828 (East), 0800 145 6818 (Midlands), 0800 145 6838 (South)

Mon - Fri 5pm-8.30am, Sat and Sun

0330 124 2788

Out of hours by After Build