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Customer Care

Orbit offers a fantastic after care package, with all the information given to you in our Handover pack. Each of our tenures offers different customer care packages so please refer to your tenure when referring to this.

Your Handover Pack

Before consulting anyone please check your Handover Pack given on your completion day. Your pack will feature all the important documents and manuals for your home. It will also feature emergency numbers specific to the development and tenure you have purchased your home from. It includes;

  • Information about our customer service
  • Contact details for emergency situations, utility suppliers and local amenities
  • Your finishes and fittings, and how to maintain them
  • An overview of your heating and hot water system
  • Health and Safety guidance



Sale Customer Care

If you brought your home with Sale we have a dedicated customer care team ready to help you.

Find out more about our team and some helpful guidance and tips here.



Contact Us

Sale Customer Care Team


Telephone: 01234 436436

Business hours - 9.00am-5:00pm, Weekdays

Excluding bank holidays.

Please note during out of hour emergency contact numbers can be found in your Handover Pack.


Shared Ownership and Independent Living Customer Care


Telephone:0800 678 1221



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