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Orbit Homes Customer Care

Customer Care

Orbit offers a fantastic after care package, with all the information given to you in your Handover Pack. Each of our tenures offers different Customer Care packages so please refer to your tenure when choosing the contact details.

Customer Care Contact Details

If you bought your home with Orbit then we have dedicated regional Customer Care teams to help you.

Midlands region
0800 145 6818
East region
0800 145 6828
South region
0800 145 6838

Out of Hours Emergencies

Orbit provide an emergency out of hours service from 5pm – 8:30am weekdays, and all day weekends and bank holidays. In case of genuine emergencies outside of our normal working hours, please call After Build on 0330 124 2788.

Please note that After Build’s direct line is an 0330 number, which means the cost to call is the same as calling a standard UK landline with a 01 or 02 prefix.

Before consulting anyone please check your Handover Pack given to you on your completion day. Your pack will feature all the important documents and manuals for your home. It will also feature emergency numbers specific to the development and tenure you have purchased your home from. It includes;

  • Information about our customer service
  • Contact details for emergency situations, utility suppliers and local amenities
  • Your finishes and fittings, and how to maintain them
  • An overview of your heating and hot water system
  • Health and Safety guidance

Customer Charter

View our Customer Charter to find out how we ensure the highest standards when building our new homes for sale.

View Customer Charter