Your Handover Pack
Before consulting anyone please check your Handover Pack given on your completion day. Your pack will feature all the important documents and manuals for your home. It will also feature emergency numbers specific to the development and tenure you have purchased your home from. It includes;
- Information about our customer service
- Contact details for emergency situations, utility suppliers and local amenities
- Your finishes and fittings, and how to maintain them
- An overview of your heating and hot water system
- Health and Safety guidance
Market Sale Customer Care
If you bought your home with Market Sale we have a dedicated customer care team ready to help you.
Email: CustomerCare.East@orbit.org.uk | Telephone 01603 221 904
Email: CustomerCare.South@orbit.org.uk | Telephone 01622 633 265
Shared Ownership and Independent Living Customer Care
If you bought your home using Shared Ownership or Independent Living we have a dedicated customer care team ready to help you.
Email: Info@orbit.org.uk | Telephone: 0800 678 1221
Business hours - 9am-5pm Monday to Friday excluding bank holidays.
Please note out of hours emergency contact numbers can be found in your Handover Pack.