Customer Care

Orbit offers a fantastic after care package, with all the information given to you in our Handover pack. Each of our tenures offers different customer care packages so please refer to your tenure when referring to this.

Your Handover Pack

Before consulting anyone please check your Handover Pack given on your completion day. Your pack will feature all the important documents and manuals for your home. It will also feature emergency numbers specific to the development and tenure you have purchased your home from. It includes;

  • Information about our customer service
  • Contact details for emergency situations, utility suppliers and local amenities
  • Your finishes and fittings, and how to maintain them
  • An overview of your heating and hot water system
  • Health and Safety guidance

Market Sale Customer Care

If you bought your home with Market Sale we have a dedicated customer care team ready to help you.


Email: Telephone 01603 221 904 




Email: | Telephone 01622 633 265

Shared Ownership and Independent Living Customer Care

If you bought your home using Shared Ownership or Independent Living we have a dedicated customer care team ready to help you.

Email: | Telephone: 0800 678 1221


Business hours - 9am-5pm Monday to Friday excluding bank holidays.

Please note out of hours emergency contact numbers can be found in your Handover Pack.

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