Customer Care (1)

Customer Care

Orbit offers a fantastic after care package, with all the information given to you in your Handover Pack. Each of our tenures offers different Customer Care packages so please refer to your tenure when choosing the contact details.

Market Sale Customer Care

If you bought your home with Market Sale then we have dedicated regional Customer Care teams to help you.

East region
Midlands region
South region

Shared Ownership and Independent Living Customer Care

If you bought your home using Shared Ownership or Independent Living we have a dedicated Customer Care team ready to help you.

For all regions

Before consulting anyone please check your Handover Pack given to you on your completion day. Your pack will feature all the important documents and manuals for your home. It will also feature emergency numbers specific to the development and tenure you have purchased your home from. It includes;

  • Information about our customer service
  • Contact details for emergency situations, utility suppliers and local amenities
  • Your finishes and fittings, and how to maintain them
  • An overview of your heating and hot water system
  • Health and Safety guidance

Customer Charter

View our Customer Charter to find out how we ensure the highest standards when building our new homes for sale.

View Customer Charter