Your Handover Pack
Before consulting anyone please check your Handover Pack given on your completion day. Your pack will feature all the important documents and manuals for your home. It will also feature emergency numbers specific to the development and tenure you have purchased your home from. It includes;
- Information about our customer service
- Contact details for emergency situations, utility suppliers and local amenities
- Your finishes and fittings, and how to maintain them
- An overview of your heating and hot water system
- Health and Safety guidance
Outright Sale Customer Care
If you brought your home with Outright Sale we have a dedicated customer care team ready to help you.
Outright Sale Customer Care Team
Telephone: 01234 436436
Business hours - 9.00am-5:00pm, Weekdays
Excluding bank holidays.
Please note during out of hour emergency contact numbers can be found in your Handover Pack.
Shared Ownership and Independent Living Customer Care
Telephone:0800 678 1221